// AI Implementation & Managed Automation
Working AI systems, without the strategy theater.
We implement and manage AI workflows for SMB and mid-size teams: customer support, lead qualification, and back-office automation that ships in weeks and keeps running.
2–4 wks
to first workflow live
3–6
workflows automated per engagement
24/7
systems that keep running after we leave
[x]SMB or mid-size company, $1M–$30M revenue, drowning in manual repeat work
[x]You want workflows that actually run, not another AI slide deck
[x]You have a real process today, just too much of it done by hand
[x]You're deciding whether to hire in-house AI/automation talent
[ ]Looking for a one-off chatbot with no ongoing support
[ ]Need custom foundation-model research or training
[ ]Consumer app or hardware business
[ ]Already have an in-house AI team building this
// Where we plug in
Four AI use cases that actually pay for themselves.
Pick one, or run all four as a single engagement.
01
Customer Support Automation
AI answering, triage, and routing, so nothing sits in a queue unanswered overnight or over a weekend.
02
Lead Qualification & Booking
Voice and chat agents that qualify inbound leads and book them straight into your calendar, no manual follow-up.
03
Back-Office & Document Processing
Intake forms, data entry, and document workflows that used to eat a full-time role, running automatically instead.
04
Reporting & Ops Dashboards
The numbers your team actually needs, updated automatically instead of stitched together in a spreadsheet every Friday.
// How it works
Three phases. No ramp-up theater.
01
Map
Two weeks inside your actual workflows to find where the manual hours really go, not where you assume they do.
02
Build
We implement the workflow inside your existing tools, not a new platform your team has to learn from scratch.
03
Operate
We stay on the retainer: monitoring, retraining, and expanding it as your business changes.
// Methodology
Implemented and operated, not just recommended.
Most AI vendors hand you a pilot and disappear. We stay on as the team that runs it: watching for failures, retraining when your process changes, and expanding it into the next workflow.
We build inside your existing stack, not a new platform you have to adopt. If a workflow can't survive contact with your actual team, we don't ship it.
// Results
Recent work, with the numbers attached.
IndustryCase studyResult
EcommerceA DTC Skincare Brand Cut Support Response Time From 14 Hours to Under 10 MinutesSupport ticket volume reaching humans dropped 42%, average first response time fell from 14 hours to under 10 minutesAccountingA 40-Client Accounting Firm Cut Monthly Close From 9 Days to 4Monthly close time dropped from 9 business days to 4 across all 40 client accountsReal EstateA 22-Agent Brokerage Saved Each Agent 11 Hours a Week on Lead Follow-UpAgents recovered an average of 11 hours per week previously spent on unqualified lead outreach// Get in touch
Tell us what's eating your team's time.
We read every submission ourselves and reply within two business days.
Got it, thanks.
We'll get back to you within two business days.
Direct
hello@layerworkai.comWhat happens next
- We read your submission and reply within two business days.
- Short call to scope your workflows and confirm fit.
- Fixed-scope proposal, no obligation to continue.